These policies are subject to change at any time.
Updated 9/09/2024
NOTICE – Failure to comply with any of the following policies will result in non-participation

Health & Safety Policies and Procedures

Client Health Policies:

• No one with symptoms indicative of contagious illness is allowed inside the facility. Students who convey signs of contagious illness will be asked to leave their class early. Refunds will not be processed if this should occur, but classes may be rescheduled for a $10 fee, per child.
• Hands should be washed or sanitized prior to entering the movement space for the first time.
• Indoor shoes are required by all students. Students will be required to change into a pair of clean, dry shoes (pre-cleaned, not worn outside since cleaning) once they enter the gym. Shoe rentals are available for $5, but all sizes are not guaranteed.

Check-In Procedures:

• Minors may not be dropped off. A parent or guardian must enter with them for check in.
• Minors age 15+ may have written parent permission to enter & exit the facility without parent presence.

Enrollment & Late Cancels:

• All class enrollments are subject to a 24 hour cancellation policy.
• Registering for a class reserves one of our limited number of class spaces for you or our family. You may enroll for a class as far in the future as desired. Should your schedule change and you cancel your enrollment more than 24 hours prior to class start time, those class credits will be available in full on your account, ready to be used again for a future enrollment.
• Should you reserve a spot, but cancel your attendance within 24 hours of class start time, those class credits will not be refunded back. Late-Cancel reschedules can be processed for a $10 fee per person. These class credits can only be purchased for you by a staff member. Please contact us regarding this option if you’d like to take advantage of it.

Classes:

• Classes are 45 minutes
• Please only arrive 5 minutes prior to your event start time.
• Tiny Movers is for ages 4-5, Kids Level 1 is for ages 6-9, Youth is for ages 10-14, Ages 15+ is Adult level 1 or equivalent. Kids wishing to attend Level 2 classes can request access from a staff member in advanced.
• Tiny Movers students must schedule an onboarding phone call prior to their first class visit. This is because there are numerous responsibilities for the parent helpers that we’ll want to make sure you know ahead of time, to ensure a great first experience for your child.
• Online advanced pre enrollment required. Enrollment closes 2 hours prior to start time for all classes.
• Available spots are not guaranteed for anyone. If you know there is a class time that you want to ensure that you get a spot for, please pre-enroll for it as early as you are able to.

Training Time:

• Training Time is available to All Access Members. Online advanced enrollment is required. Parent supervision is required for all students in Kids age programs or younger (make sure you bring your indoor shoes too!).

Membership:

• You must be pre-enrolled ahead of time online in order to reserve your slot in the class. No walk ins permitted. Why? It promotes education! We cap our class attendances based on age group. By pre-enrolling, our instructors can custom build a curriculum for those students. No surprises means better learning!
• Memberships are automatically opted out of auto renewal.
• Cancelling an autopay membership is free so long as you cancel 1 week prior to the next month’s payment. Late cancellations will be subject to a $20 Late Cancellation Fee. Cancellations can be done at any time through your account dashboard. Should you wish for us to cancel your membership for you, you MUST submit a Membership Cancellation Request form NO LESS THAN seven (7) days before the next month’s payment.

Auto Renewal Benefits & Loyalty Discounts

• Discounts can only be applied to memberships on auto renewal with auto draft turned on by request.
• Loyalty Tiers – We believe in honoring and giving back to our committed members. By choosing Auto-Renew/Auto-Draft and keeping your membership active, members will qualify for incredible discounts the longer they stay on membership. Here are the tiers: 0-12 months = $5/month discount, 13+ months = $20/month discount!
• Family discounts include the following savings: Select Tier =  10%, 30%, and 50% for 2nd, 3rd, and 4th memberships, Sustaining Tier = 25% for 2nd member, 50% for 3rd member, & 75% for each member forward.
• Family members will be ordered in relation to their membership type with All Access preceding Basic tiers.

Discipline Expectations

• We want to maintain a safe space for both students and teachers alike. We strive to build an establishment based on mutual respect and discipline. If your child is misbehaving in a way that a staff member deems inappropriate, we will adhere to the following disciplinary course: After 1-2 warnings, a time out will be administered. After 3 consecutive time outs in a given class, the student will be ejected and asked to leave with no refund. We have a zero tolerance policy for violence, hate speech, or bullying.
• Staff will always debrief both student and parent on why a time out was administered. Depending upon the circumstances, an “in-class” time out may be issued so that a student does not lose out on any pertinent class instruction. In this case, the parent debrief would occur at the end of class.
• Questions? Email us at rochesterparkour@gmail.com