Strategy Implementation, Client Expectations, & Staff Protocols

All protocols are in addition to normal responsibilities. Entry and Exit procedures bracket all other procedures

1. Your mask should be secured before entering the gym and surrounding spaces
2. Enter the street level doors and proceed directly to the bathrooms
3. In this order:
   1. Sanitize your phone with alcohol spray and paper towels
   2. Place your phone on a clean paper towel on the counter
   3. Change clothes if needed
   4. Wash your hands in sink
   5. Retrieve phone and enter gym
   6. Put away your belongings in a locker or cubby
   7. Check your temperature at the front desk
   8. Use the desk hand sanitizer station before beginning your shift
4. Use your phone for all Zen Planner activity you might normally conduct at the desk computer.  The desk computer may only be used by the desk staff.
5. Open bathroom doors & place door jambs

1. Put away any cleaning supplies used in classes or carried into the gym arena
2. Return any dirty reusable cleaning supplies to the bin at the front desk
3. Retrieve all your belongings from your locker or cubby
   1. Your phone may now return to personal use
4. Exit to the bathrooms and wash your hands.
5. Finish any final responsibilities before leaving to the outside
   1. Locking doors
   2. Power shutdown
   3. Close bathroom doors, remove door jambs

• Fill out Health Questionnaire before your shift starts
• Keep all belongings in storage units, not behind the desk
• Restrict movement and activity behind the front desk as much as possible if you are not assigned to the desk
• Charging personal phones at the desk is discouraged
• Follow all client-facing policies and procedures whenever there is not a superseding staff responsibility
• Be a good example for clients in dealing with the changes to our gym operations.  Compliance should be as easy and low-stress as possible.
• Resupply these sanitizer stations as necessary: back of the gym

• Ensure clients follow all check-in procedures
  • Check that all clients have completed the Online Health Survey completely
  • Check clients into Zen Planner as normal
  • Remind clients of new policies (hand washing, water breaks, 15 minute transition)
• Assist clients in completing any check-in procedures before they or their student enters class
• Assist clients with new shoe system as needed
• Refuse entry or participation if health policies are not followed
• Clean and maintain desk, front door, lockers, cubbies, door handles, and tables
• Remind clients of water bottle policies
• Remind clients of health policies if violations occur outside of the movement space
• Resupply these sanitizer stations as necessary: walkway, desk, and lounge area)
• Clean plexiglass as needed
• Sanitize the desk equipment before leaving at the end of your shift
  
  • Always – Gym phone
  • Always – Keyboard and mouse
  • As needed – Armrests
  • As needed – cabinets, storage handles, etc

• Remind clients of the relevant new rules (masks, water breaks, social distance, etc)
• Regularly clean used equipment:
  • Use alcohol spray along with your prepared cleaning supplies from the back closet
  • Carry dirty reusable supplies to the bin at the front desk as needed.  Resupply from the back closet
• If your phone is used as a phone (e.g. by your face), sanitize or wash your hands and re-sanitize your phone immediately.
• Assist client traffic flow to maintain six (6) feet separation as they use the space
• Maintain Zone adherence and re-allocation

• Ensure class activity allows six (6) feet of space between participants as much as possible
• There will be a required mid-class hand sanitizer and water break for all classes
  • Staggering clients may be necessary
• If your phone is used as a phone (e.g. by your face), sanitize or wash your hands and re-sanitize your phone as soon as possible.
• Clean applicable equipment used at the close of class
  • Rubber tires
  • Bars
  • NOT – Wood boxes

• Masks are required at all times while inside the gym premises and the walkway from outside.
• Completion of our Online Health Questionnaire in full is a requirement for each day of attendance for each person in the gym.
• Clients must wash their hands with soap and water before entering the gym
• Avoid touching your face while in the gym.
  • If you do, wash your hands promptly before returning to movement or touching shared gym equipment
• Maintain six (6) feet of distance between all non-related persons while in the gym.
• Food consumption is not allowed in the gym until further notice
• Carrying personal belongings into the gym should be limited or eliminated if possible.
• If you or a family member feel ill or are displaying symptoms of illness, please stay home and notify the gym of your absence as soon as possible. We are temporarily lifting our 24 hour cancellation policy.

• Water should be placed in an easily accessible location in the water bottle shelf or your cubby
  • Water bottles should not be placed in the movement space or in the lounge
• The water fountains may only be used as bottle refill stations. Drinking directly from the fountain is highly discouraged.
• Use of water bottles may be restricted during classes to reduce traffic
• When classes resume, Instructors will facilitate by staggering clients into hand washing and water breaks to adhere to social distancing.
• When allowed, water may be sipped by moving a minimum of twelve (12) feet away from any other persons, lowering your mask, and sipping your water.
  • Avoid wiping your mouth or otherwise interacting with your face
  • Replace your mask before returning your water bottle to it’s shelf.
  • Sanitize or wash your hands before returning to movement.

• Hand sanitizer stations will be set up at the following locations
  • The walkway in front of the large window
  • The front desk (desk staff only)
  • Near the back closet and exit
  • In the lounge area
• The water fountain is restricted to bottle refill only
• Water bottles may only be placed on the designated shelf
• Bar trainers may be used during training times, but must be turned in to a staff member after use for proper cleaning and restocking.
• Weights & Mobility tools are not permitted at this time

• Classes are reduced to 45 minutes
• A 15 minute transition period will divide classes to reduce traffic and allow for cleaning before the next event
• Clients are encouraged to depart the gym quickly at the end of their event
• Overlapping events are prohibited until further notice
• Only one (1) spectator or supervisor per family may wait in the lounge area for a student participating in class.
  • The length of the wait does not change the policy. It does not matter how short the wait is.
  • Specifically, this policy is intended to facilitate parents waiting through their child’s class or similar circumstances.
  • Waiting in the brick walkway area is not allowed.
• Minors may not be dropped off to walk in on their own
  • Parents or family members must enter the gym at the same time as their student to ensure that proper check-in procedures can be followed.
  • Parents may leave again after checking in with their student