If you’ve ever heard the phrase, “Cheap. Fast. High Quality. Choose two.” then you know that the perfect solution we’re looking for, either doesn’t exist yet, or may never exist. This is still true with our decision to move to Zen Planner and we’d like you all to be aware of certain things that will need to change about some of our policies and procedures and understand why.
Rollover visits for Memberships: We’re listing this one first because it’s the one we’re most upset about losing. Currently, Zen Planner does not have a system in place to automatically roll over unused visits into the next month. We’ve created a feature request ticket for this feature with them and have pleaded our case as to why this is an important tool for businesses, but there is no guarantee that they will enable this feature or that they will ever begin development on it. Given our great number of people on memberships, it would be unwise for us to initiate a manual system to keep this feature, so we are regretfully going to remove this feature as a benefit of membership.
Despite this change, please remember that our facility has created our systems and policies specifically in contrast to the way big box gyms have – hiding behind mountains of paperwork, contracts, and hidden fees. No matter who you are, all RocPK clients can enter membership without signing a contract, without a registration fee, and can also cancel their membership at any time prior to their next billing date for no cancellation fee. If losing roll over visits is important enough for you to drop your monthly membership, please let us know and we can find the next best solution for you and your family.
No Shared Memberships: We’re conflicted by this change partly because the feature seems like it would be very useful, but it’s also been the source for a number of back end issues with account members who accidentally purchased memberships with the wrong people linked, or clients who purchased multiple memberships at full cost because they didn’t know to look harder at the confusing store system to see that family memberships came at a discount.
Zen Planner does not have this system in place, meaning it will both no longer be a feature nor will it be a nuisance to our members. Discounted add on memberships for families will now be listed as separate membership offerings. Additionally, Zen Planner does not have a system in place like we’ve had in the past, where some purchasable items will only be shown to current members. Rather than remove this benefit, we’ve decided to keep these membership offerings publicly available so you all can purchase them for your family members at any time and at your own convenience. This also means that it will be shown to people who do not currently have a membership plan. We’ve created some triggers in the back end of the system to alert us whenever someone purchases these add on memberships to not only double check your work and make sure the membership is set up correctly, but to also ensure that no one is scamming our system and getting a discount reserved for our amazing families.
Manually Shared Class Packages: This change is not as direct as the shared membership plans are. Instead, class packages can continue to be shared among family members, however, the linked accounts must be completed by a staff member. To help ease this process, we’ve created an automation whenever a class package is purchased to alert you all that if you would like to have multiple family members share one class package, to reply to that email with the names of the linked accounts, and one of our staff members will create the links as soon as possible.